Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We strive to fulfill your order as fast as possible but sometimes due to high volume or delivery service problems that are out of our control, we may not be as fast we'd like. We will communicate with you promptly if any such delays occur.
U.S Shipping Rates and Estimates
FREE
International Shipping
FREE
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Meshugge is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at mensch@mshugge.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. As long as there is no damage on the product(s). Art items, Jewelry and Limited editions are not eligible for returns or exchanges. Returns and refunds are accepted only in the case of damage or defects. Returns/Exchanges carry an 18% re-stocking fee, shipping is also at the cost of the customer.
We are not responsible if customers enter a wrong address or do not provide us with a phone number. We are not responsible for whatever issues arise from the shipping provider or if they deliver at the wrong address - we can just facilitate the troubleshooting of those issues for our customers. After 30 days of initial purchase all claims can be denied and continuing resolution(s) is at our discretion. It is the customer's responsibility to check tracking, make sure a package isn't being held at a local post office, and/or to contact the shipping company in case of issues.
In the event that your order arrives damaged in any way, please email us as soon as possible at mensch@meshugge.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at mensch@meshugge.org